Customer Service Coordinator MEG (Export)

Serving as the primary point of contact for export customers, this role handles inquiries and order-related requests, accurately processes orders, and provides timely status updates while maintaining clear, proactive communication to ensure complete customer satisfaction.

Responsibilities include delivering dependable after-sales support by promptly resolving complaints, proposing viable solutions, and escalating complex issues, when necessary, while collaborating closely with internal teams to continuously elevate service levels.

Operational execution involves following up with the supply chain team to guarantee on-time order fulfillment and delivery, as well as coordinating directly with freight forwarders, shipping lines, and carriers for seamless shipment handling.

Furthermore, the position manages end-to-end export documentation and compliance—preparing and reviewing invoices, packing lists, and certificates of origin; electronically submitting and collecting documents via the Chamber of Commerce; facilitating original document handovers to banks when required; and strictly adhering to international shipping regulations, customs standards, and internal company policies.

Finally, the role maintains accurate, audit-ready electronic filing systems, monitors and tracks operational KPIs to drive service efficiency and continuous improvement and contributes to ad-hoc tasks and projects in support of overarching business objectives.