Customer Service Coordinator MEG (Export)

📍 شيراتون، مصر Full-Time 💼 Fresh Graduate 🕐 2h ago

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📋 0 applicants

Job Description

Serving as the primary point of contact for export customers, this role handles inquiries and order-related requests, accurately processes orders, and provides timely status updates while maintaining clear, proactive communication to ensure complete customer satisfaction.

Responsibilities include delivering dependable after-sales support by promptly resolving complaints, proposing viable solutions, and escalating complex issues, when necessary, while collaborating closely with internal teams to continuously elevate service levels.

Operational execution involves following up with the supply chain team to guarantee on-time order fulfillment and delivery, as well as coordinating directly with freight forwarders, shipping lines, and carriers for seamless shipment handling.

Furthermore, the position manages end-to-end export documentation and compliance—preparing and reviewing invoices, packing lists, and certificates of origin; electronically submitting and collecting documents via the Chamber of Commerce; facilitating original document handovers to banks when required; and strictly adhering to international shipping regulations, customs standards, and internal company policies.

Finally, the role maintains accurate, audit-ready electronic filing systems, monitors and tracks operational KPIs to drive service efficiency and continuous improvement and contributes to ad-hoc tasks and projects in support of overarching business objectives.

Requirements & Qualifications

Bachelor’s degree in supply chain management, Logistics, or Business Administration (preferred).
Minimum of 3 years’ experience in Customer Service and Export operations.
Export documentation, including Letters of Credit (LC).
Warehouse and logistics coordination.
Customer service and international shipment coordination.
Solid understanding and practical application of Incoterms in global trade operations.
Fluent in English, with excellent verbal and written communication skills.
Proficient in Microsoft Office programs.
SAP experience is essential.
Gender: Male candidates are preferred
Age: 26 – 30 years (maximum).
Ability to perform under pressure and meet tight deadlines.
Strong interpersonal skills with the ability to build rapport across diverse customer profiles.
Highly organized with the ability to multitask effectively.
A dependable and collaborative team player.

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service Coordinator MEG (Export)" at Ideal Standard International Egypt located in شيراتون on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: Serving as the primary point of contact for export customers, this role handles inquiries and order-related requests, accurately processes orders, and provides…

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