Social Media Senior Specialist at Tank

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Job Description

Community Management & Moderation (50%)Monitor and moderate all social media channels daily.

Respond to customer inquiries, comments, and direct messages in a timely and professional manner.Escalate customer complaints and sensitive issues to the relevant stakeholders.Monitor audience sentiment and prepare regular moderation.Ensure compliance with brand tone of voice and moderation guidelines.B.

Reporting & Analytics (30%)Prepare monthly sentiment reports (on-page and off-page).Track key social media performance metrics and competitor activities.Provide actionable insights based on content performance and audience sentiment is a plus.C.

Social Media Scheduling & Coordination (20%)Schedule and publish content across social media platforms.Assist in maintaining content calendars.Coordinate with internal team and manager to ensure timely content publishing.Experience with publishing tools are a plus.

Education preferred: Bachelor’s or equivalent in MarketingMin Years of experience: 2 - 4 years in same positionExperience with social media management tools (Hootsuite, Sprinklr, Airtable, etc.) is a plus.Familiarity with Google Analytics and digital reporting tools is preferredSoft Skills / Other abilities: Meta Business Suite, Microsoft Excel and Powerpoint

Requirements & Qualifications

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Quick Role Summary

Opportunity as "Social Media Senior Specialist" at Tank located in new nozha on a Full-Time basis, suited for Senior Level candidates. Key details from listing: A. Community Management & Moderation (50%)Monitor and moderate all social media channels daily. Respond to customer inquiries, comments, and direct messages in…

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