JoviTronix

Product Care Operations Executive

JoviTronix
📍 الشيخ زايد، مصر Full-Time 💼 Senior Level (6-8 yrs) 🕐 3mo ago
💰 10,000 - 13,000 EGP
👁️ 0 views
📋 1 applicants

Job Description

Validate remote replacement cases with consumers (codentify & issueverification). Supervise B2B device receiving, scanning, and data consolidation. Supervise storage and organization of B2B and remote replacement devices. Support and supervise CSC tickets that includes shipping issues & customerresponse coordination. Track orders and follow up to ensure timely resolution & customer satisfaction. Respond to WhatsApp customer messages related to remote replacements. Monitor remote replacement stock levels. Prepare and review remote replacement reconciliation. Perform monthly scanning & registration of remote replacement and B2Bdevices. Assist in CX programs (CCP bags, Device takeback, VEEV takeback, SWAPS,MBG)

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.3 to 5 years of experience in operations, reverse logistics, after-sales service, or warranty management (preferably in consumer electronics, retail, or e-commerce).Fluent in English.presentable.Strong critical-thinking skills to resolve bottlenecks in the repair pipeline and handle escalated customer/vendor issues.Excellent negotiation and interpersonal skills to manage diverse third-party vendors and cross-functional internal teams.Ability to multitask and prioritize high volumes of operational tickets in a fast-paced environment.

Requirements & Qualifications

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.3 to 5 years of experience in operations, reverse logistics, after-sales service, or warranty management (preferably in consumer electronics, retail, or e-commerce).Fluent in English.presentable.Strong critical-thinking skills to resolve bottlenecks in the repair pipeline and handle escalated customer/vendor issues.Excellent negotiation and interpersonal skills to manage diverse third-party vendors and cross-functional internal teams.Ability to multitask and prioritize high volumes of operational tickets in a fast-paced environment.

TalentIT Analysis

Quick Role Summary

Opportunity as "Product Care Operations Executive" at JoviTronix located in الشيخ زايد on a Full-Time basis, suited for Senior Level candidates. Key details from listing: Validate remote replacement cases with consumers (codentify & issueverification). Supervise B2B device receiving, scanning, and data consolidation. Supervise…

The TalentIT editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.

Brigant

Application Tips

  1. Tailor your CV headline to match "Product Care Operations Executive" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for الشيخ زايد: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in الشيخ زايد or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • TalentIT candidate profile ready for application tracking
More Career Guides →

Similar Jobs You Might Like