Operations Officer at VFS Global Egypt

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Job Description

- Document scrutiny and collection of applications for visa processing.- Handle customer/applicant queries personally or via email, telephone.- Handle cash and bank related transactions if assigned and ensure 100% accuracy.- Record & maintain all application data.- Ensure accurate & timely data entry into the system with zero errors.- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants.- Encourage applicants to provide feedback on services provided and their overall experience at the application center.- Ensure that the entire process is completed within the mandated Turn Around Time.

Requirements & Qualifications

- Education: Graduate from any field.- Experience: 0 – 2 years of experience preferably in customer service field (fresh grads are welcome to join!)Knowledge & Key Skills:- Basic Knowledge of Computer skills & Proficiency in MS office.- Adaptability and presence of mind to handle customer queries and complaints.- English Level: Very Good.

TalentIT Analysis

Quick Role Summary

Opportunity as "Operations Officer" at VFS Global Egypt located in القاهرة الجديدة on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: - Document scrutiny and collection of applications for visa processing.- Handle customer/applicant queries personally or via email, telephone.- Handle cash and…

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