Operations Officer

- Document scrutiny and collection of applications for visa processing.- Handle customer/applicant queries personally or via email, telephone.- Handle cash and bank related transactions if assigned and ensure 100% accuracy.- Record & maintain all application data.- Ensure accurate & timely data entry into the system with zero errors.- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants.- Encourage applicants to provide feedback on services provided and their overall experience at the application center.- Ensure that the entire process is completed within the mandated Turn Around Time.