Operations Agent (B2B Airline / Hotel Booking System)

Cairo Transport & Touring

📍 الجيزة، مصر Full-Time 💼 Senior Level (6-8 yrs) 🕐 2w ago

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📋 0 applicants

Job Description

The Operations Agent is responsible for managing day-to-day travel bookings, with priority given to
offline booking requests received via WhatsApp, and phone, in addition to processing transactions
through B2B airline and hotel systems.

This includes handling reservations, issuing and reissuing

tickets, confirming hotel bookings, and ensuring all transactions are completed accurately and
within agreed timelines.

The role supports B2B clients by delivering prompt and efficient service,

resolving booking-related issues, and maintaining high operational and service standards.

Requirements & Qualifications

Bachelor’s degree in Travel & Tourism or related field (preferred)
3–5 years of experience in airline ticketing or travel operations
Strong knowledge of advanced GDS systems (Amadeus Or Galileo)
Experience handling offline requests (WhatsApp / phone) preferring
Good understanding of airline fare rules and hotel booking processes
Strong communication skills in Arabic and English
Ability to work under pressure and manage multiple requests
Strong attention to detail and problem-solving skills
Proficiency in Microsoft Office (Word, Excel) and booking platforms

TalentIT Analysis

Quick Role Summary

Opportunity as "Operations Agent (B2B Airline / Hotel Booking System)" at Cairo Transport & Touring located in الجيزة on a Full-Time basis, suited for Senior Level candidates. Key details from listing: • The Operations Agent is responsible for managing day-to-day travel bookings, with priority given to • offline booking requests received via WhatsApp, and…

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Tailor your CV headline to match "Operations Agent (B2B Airline / Hotel Booking System)" and feature measurable achievements in the top third of your resume.
Customize your cover note for الجيزة: explain why this location and work arrangement suit your availability and how you add value to the team.
Highlight relevant practical experience, key responsibilities, and specific business impact.
Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
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Readiness Checklist

Updated CV in standard PDF format with a professional filename
Skills aligned with the stated role requirements
Availability for work in الجيزة or remote if specified
Measurable achievement examples prepared for interview talking points
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3d ago

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