IT Technical Support at DAOUD Construction

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Job Description

User Support:Diagnose and resolve daily software, OS (Windows 10/11), and application issues for site engineers and staff.

Hardware Troubleshooting:Repair and maintain laptops, desktops, screens, and internal computer components.

Printer & Plotter Support:Install, configure, and fix paper jams or connectivity issues for office printers and engineeringPlotters.

Software Deployment:Install and update essential software (MS Office 365, AutoCAD viewers, PDF tools, and corporate apps).

Account Management:Manage user accounts, passwords, and access permissions via Active Directory or Office 365 Admin.

Device Setup:Format, configure, and prepare new laptops/desktops for onboarded site employees.

Peripheral Troubleshooting:Fix connection and configuration issues for site biometric (fingerprint) machines and local IP cameras.

Requirements & Qualifications

Education:Degree or Diploma in IT, Computer Science, or any relevant technical field.Certifications:CompTIA A+orMicrosoft Certified Support Associate (MD-102 / Endpoint Administrator)is highly preferred.Experience:3 years in IT Technical Support / Helpdesk (Experience in a construction/field environment is a plus).OS & Software:Strong expertise in Windows OS troubleshooting, Outlook/Office 365, and basic engineering software installation.Hardware Skills:Excellent skills in assembling, disassembling, and fixing PC/Laptop hardware components.Peripherals:Proven experience in dealing with heavy-duty printers and scanners.Site Stamina:Ready to work in a dynamic, active construction site environment.Soft Skills:Patient, excellent communication skills with users, and fast at resolving technical complaints.

TalentIT Analysis

Quick Role Summary

Opportunity as "IT Technical Support" at DAOUD Construction located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: User Support:Diagnose and resolve daily software, OS (Windows 10/11), and application issues for site engineers and staff. Hardware Troubleshooting:Repair and…

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