IT Technical Support Specialist

Installs and configures computer workstations for specialized classroom use.

Connects workstations to servers and participates with others to connect with networksInstalls, configures, and maintainsspecialized software that supports a variety of technical coursesResponds to, and resolves user ‘help desk’ calls.

Documents calls, completes work and/or forwardto other information technology staff.Provides basic troubleshooting of user problemswith common desktopsoftware, accessing databases, network and networked equipment, and e-mail.Monitors status of e-mail and other messagingsystems, file servers,and network equipmentto ensure constantavailability.

Takes corrective actions and notifiesother staff of unresolved problems.Participates in installation and configuration of networked computerusers, e.g., computers, printers, modems, peripheral communications equipment, and software.Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.Participates in troubleshooting to resolve network hardware and operations problems, including but not limited to connectivity, internetaccess, electronic mail and file servers.Updates existing securitysoftware on networksand workstations.

Tests existing operating systems and personal computers for potential viruses and security problems.Implements protocols and procedural controls for operation of the network systems.

Has a suitable bachelor degree (preferred computer science)Must be Male.The experience of about 3 years in a similar positionCertified in one or more of the followings: (MCSA – MCSE – CISCO – Information Security)Good communication skillsPatient and intelligent to solve problems