8X Egypt

Help Desk Specialist

8X Egypt
📍 المعادي، مصر Full-Time 💼 Fresh Graduate 🕐 1mo ago
💰 10,000 - 16,000 EGP
👁️ 0 views
📋 0 applicants

Job Description

Providing Support over the Different Communication Channels for 8X Services’ Clients.Handling and documenting clients’ Support Requests and tickets.Follow up with technical teams about open tickets.Assist in clients Training sessions (Offline, Online) for 8WORX’s clients.Prepare reports on account status and Support Tickets.Writing and entering 8WORX products’ tutorials into help center.Writing and entering 8WORX products’ troubleshooting steps into KB.Configure CRMs permissions and settings.Collaborate with Account Managers to identify the Accounts Needs.Ensure the timely and successful delivery of 8WORX solutions according to customer needs andobjectives.

Excellent listening, negotiation and presentation skills.Strong verbal and written communication skills.Proven High level of Handling Techniques.Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, JuniorAccount Manager or relevant role.Proven work experience in software industry is a plus.Demonstrable ability to communicate, present and influence key stakeholders at all levels of anorganization, including executive and C-level.Solid experience with CRM software and MS Office (particularly MS Excel).Experience delivering client-focused solutions to customer needs.Proven ability to juggle multiple Support Cases at a time, while maintaining sharp attention to detail.BA/BS degree in Business Administration, Sales or relevant field.

Requirements & Qualifications

Excellent listening, negotiation and presentation skills.Strong verbal and written communication skills.Proven High level of Handling Techniques.Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, JuniorAccount Manager or relevant role.Proven work experience in software industry is a plus.Demonstrable ability to communicate, present and influence key stakeholders at all levels of anorganization, including executive and C-level.Solid experience with CRM software and MS Office (particularly MS Excel).Experience delivering client-focused solutions to customer needs.Proven ability to juggle multiple Support Cases at a time, while maintaining sharp attention to detail.BA/BS degree in Business Administration, Sales or relevant field.

TalentIT Analysis

Quick Role Summary

Opportunity as "Help Desk Specialist" at 8X Egypt located in المعادي on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: Providing Support over the Different Communication Channels for 8X Services’ Clients.Handling and documenting clients’ Support Requests and tickets.Follow up…

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Application Tips

  1. Tailor your CV headline to match "Help Desk Specialist" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in المعادي or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • TalentIT candidate profile ready for application tracking
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