Customer Support Representative at ElSaba Group Co.

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Job Description

Monitor and evaluate sales calls across different branchesTrack and manage online leads and coordinate with the telemarketing teamContact customers to measure customer satisfaction (SSI)Prepare and review agents’ performance reportsEnsure accuracy and completeness of customer data on the CRM systemManage free maintenance processes and approvals

1–3 years of experience in Customer Service or a related fieldGood knowledge of social media platformsProficiency in Microsoft Office applicationsGood command of the English languageStrong communication and negotiation skillsDetail-oriented with strong organizational skills

Requirements & Qualifications

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Quick Role Summary

Opportunity as "Customer Support Representative" at ElSaba Group Co. located in Dakahlia on a Full-Time basis, suited for Senior Level candidates. Key details from listing: Monitor and evaluate sales calls across different branchesTrack and manage online leads and coordinate with the telemarketing teamContact customers to measure…

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