Customer Service Representative / PR at Galaxy Furniture

👁️ 0 views

📋 0 applicants

Job Description

Contact customers before delivery to confirm order details, timing, and readiness
Follow up with customers after delivery to ensure satisfaction and proper installation
Handle customer feedback, complaints, and issues professionally
Track and document customer experience for each order
Identify recurring problems and report them to management (delivery delays, damages, miscommunication, etc.)
Coordinate with logistics, sales, and warehouse teams to resolve issues quickly
Follow up on website orders from confirmation stage until successful delivery
Maintain clear and organized communication records

Requirements & Qualifications

2–5 years of experience in customer service, PR, or client relations
Strong communication skills (Arabic & English preferred)
Organized and detail-oriented with strong follow-up skills
Ability to handle customer complaints calmly and professionally
Experience in retail, e-commerce, or furniture industry is a plus
Good knowledge of Odoo ERP is a plus

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service Representative / PR" at Galaxy Furniture located in القاهرة on a Full-Time basis, suited for Senior Level candidates. Key details from listing: • Contact customers before delivery to confirm order details, timing, and readiness • Follow up with customers after delivery to ensure satisfaction and proper…

The TalentIT editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.

Application Tips

Tailor your CV headline to match "Customer Service Representative / PR" and feature measurable achievements in the top third of your resume.
Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
Highlight relevant practical experience, key responsibilities, and specific business impact.
Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
After applying, monitor your status from your dashboard and stay prepared for an interview invitation.