Customer Service Agent at J&T Express Egypt

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Job Description

Ensure smooth and efficient customer service operationsHandle customer complaints, claims, and escalations professionallyMonitor operational quality and support continuous improvementConduct service quality inspections and follow up on performance gapsSupport employee training and SOP awarenessAssist in handling operational anomalies and liability investigations

Fresh graduates are welcomePassionate about Logistics & ShippingGood English level (B1 minimum)Basic communication and problem-solving skillsWillingness to learn and grow

Requirements & Qualifications

Fresh graduates are welcomePassionate about Logistics & ShippingGood English level (B1 minimum)Basic communication and problem-solving skillsWillingness to learn and grow

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service Agent" at J&T Express Egypt located in المعادي on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: Ensure smooth and efficient customer service operationsHandle customer complaints, claims, and escalations professionallyMonitor operational quality and…

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Application Tips

Tailor your CV headline to match "Customer Service Agent" and feature measurable achievements in the top third of your resume.
Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
Highlight relevant practical experience, key responsibilities, and specific business impact.
Showcase practical projects, accredited certifications, and strong language skills to complement experience.
After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

Updated CV in standard PDF format with a professional filename
Skills aligned with the stated role requirements
Availability for work in المعادي or remote if specified
Measurable achievement examples prepared for interview talking points
TalentIT candidate profile ready for application tracking

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