Contact Center Specialist – English at شركة رائدة

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Job Description

Handle inbound and outbound multi-channel communications according to established quality and SLA standards.
Utilize contact center software and IVR platforms to accurately log, track, and resolve customer cases.
Guide users step-by-step through verification workflows and documentation requirements.
Identify complex inquiries and route them to higher-tier support or specialized teams when necessary.
Partner with cross-functional teams and leadership to optimize operational workflows and enhance customer experience metrics.

Requirements & Qualifications

Strong contact center skills, including Contact Center Operations and IVR usage, with experience handling high volumes of customer interactions.
Customer-focused abilities, including Customer Service and Customer Satisfaction, with a track record of resolving issues and maintaining positive relationships.
Excellent Communication skills in English, both spoken and written, with the ability to explain complex information clearly and professionally.
Good computer literacy and ability to work with CRM or ticketing systems, contact center software, and standard office applications.
Attention to detail, strong organizational skills, and the ability to follow structured processes and compliance guidelines.
Ability to work on-site in Giza on a full-time basis, including shifts if required by business needs.
Previous experience in a contact center, customer service, or similar environment is preferred.

TalentIT Analysis

Quick Role Summary

Opportunity as "Contact Center Specialist – English" at شركة رائدة located in الجيزة on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: • Handle inbound and outbound multi-channel communications according to established quality and SLA standards. • Utilize contact center software and IVR…

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