Call Center Manager - US Real Estate Appointment Setting

PSG Home Buyers

📍 القاهرة، مصر Full-Time 💼 Fresh Graduate 🕐 42m ago

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📋 0 applicants

Job Description

Recruit, onboard and train appointment setters calling US homeowners
Run daily team operations: schedules, attendance, huddles and call coaching
Own team KPIs: dials, contacts, appointments set, show rate and lead quality
Listen to call recordings, give feedback and refine scripts with management
Manage dialer campaigns, lead lists and CRM hygiene (BatchDialer, GoHighLevel)
Ensure the team follows US calling compliance rules (TCPA, DNC, calling hours)
Report daily and weekly performance to US leadership and flag issues early
Hand qualified appointments smoothly to our US acquisition closers

Requirements & Qualifications

5+ years in outbound call center / BPO, with at least 2 years managing a team of agents
Experience with US-based campaigns (real estate, appointment setting or outbound sales strongly preferred)
Excellent spoken and written English (C1 or above)
Proven track record of hitting team KPIs and coaching agents to improve
Hands-on with dialers and CRMs (BatchDialer, GoHighLevel, Five9, Aircall or similar)
Familiarity with TCPA / DNC compliance is a strong plus
Comfortable working night shift (US Eastern hours), Monday to Friday
Stable high-speed internet, quiet workspace and backup power/connection
Data-driven, organized and able to work independently with a remote US team

TalentIT Analysis

Quick Role Summary

Opportunity as "Call Center Manager - US Real Estate Appointment Setting" at PSG Home Buyers located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: • Recruit, onboard and train appointment setters calling US homeowners • Run daily team operations: schedules, attendance, huddles and call coaching • Own team…

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