Call Center Agent at Dr. Koura clinics

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Job Description

Managing large amounts of inbound and outbound calls in a timely manner
Following call center "scripts" when handling different topics
Identifying customers' needs, clarify information, research every issue and providing solutions
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to upsell accounts; explaining new features.
Maintains call center database by entering information.
Answers inquiries by clarifying desired information; researching, locating, and providing information
Fluent in English is a must.
Experience from 3: 5 years (preferred in medical field)
Customer Service
Data Entry Skills
Active Listening
Verbal Communication
Building Relationships
People Skills
Problem Solving
Multi-tasking

Requirements & Qualifications

Fluent in English is a must.
Experience from 3: 5 years (preferred in medical field)
Customer Service
Data Entry Skills
Active Listening
Verbal Communication
Building Relationships
People Skills
Problem Solving
Multi-tasking

TalentIT Analysis

Quick Role Summary

Opportunity as "Call Center Agent" at Dr. Koura clinics located in المهندسين on a Full-Time basis, suited for Senior Level candidates. Key details from listing: • Managing large amounts of inbound and outbound calls in a timely manner • Following call center "scripts" when handling different topics • Identifying…

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