Etisal International

VOC Specialist

Etisal International
📍 القاهرة، مصر Full-Time 💼 Senior Level (6-8 yrs) 🕐 1mo ago
👁️ 0 views
📋 0 applicants

Job Description

The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations.

This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.

Bachelor's degree in Business Administration, Marketing, or a related field.6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey).Excellent communication and presentation skills to engage with stakeholders and deliver findings.

Requirements & Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field.6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, SurveyMonkey).Excellent communication and presentation skills to engage with stakeholders and deliver findings.

TalentIT Analysis

Quick Role Summary

Opportunity as "VOC Specialist" at Etisal International located in القاهرة on a Full-Time basis, suited for Senior Level candidates. Key details from listing: The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our…

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Application Tips

  1. Tailor your CV headline to match "VOC Specialist" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in القاهرة or remote if specified
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