Support Executive at 3D Diagnostix

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Job Description

Reply to emails received through the support mailbox.
Track cases and follow up until they are completed.
Monitor Teams groups and handle urgent requests and case prioritization.
Forward requests to the appropriate shift manager or coordinator.
Follow the established workflow and escalation procedures.
Ensure proper handover of pending cases between shifts.

Requirements & Qualifications

Good English communication skills are a must.
Good email writing and communication skills.
Good organizational skills and attention to detail.
Ability to follow up on cases and prioritize urgent requests.
Willingness to work in different shifts (morning, night, and overnight).
Previous experience in support is an advantage but not mandatory.

TalentIT Analysis

Quick Role Summary

Opportunity as "Support Executive" at 3D Diagnostix located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: • Reply to emails received through the support mailbox. • Track cases and follow up until they are completed. • Monitor Teams groups and handle urgent requests…

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