IT Operations Section Head

We are looking for an experienced IT Operations Section Head to lead and manage IT infrastructure operations across multiple domains.

The role focuses on driving operational excellence, leading cross-functional teams, and ensuring the stability, performance, and security of IT services.The ideal candidate is a strong people manager with solid technical background, capable of organizing workflows, mentoring team members, and aligning IT operations with business needs Key Responsibilities:Operations & Service Management:Ensure reliable IT service delivery in line with business needs and SLAsMonitor performance and proactively resolve operational issuesTeam Leadership:Mentor and develop team members, ensuring continuous growthSet clear priorities, KPIs, and accountability across the teamProcess & Governance:Implement and enhance ITIL-based processes (Incident, Change, Problem Management)Establish structured workflows and improve operational efficiencyInfrastructure Oversight:Oversee IT infrastructure including virtualization (VMware), Exchange, and security environmentsEnsure high availability, scalability, and performanceSecurity & Compliance:Enforce security policies and ensure compliance with standardsWork closely with security teams to mitigate risksMonitoring & Continuity:Ensure effective monitoring, backup, and disaster recovery practicesConduct regular reviews and testingStakeholder Management:Act as the main point of contact for IT operationsProvide regular updates and reports to management

Experience:7+ years in IT operations/infrastructurePrevious experience leading teams or supervising technical groupsTechnical Background:Good understanding of VMware, Exchange, Windows/Linux, and Security Leadership & Management Skills:Strong leadership and team management skillsAbility to organize work, set priorities, and drive accountabilitySoft Skills:Strong communication and stakeholder managementProblem-solving and decision-making under pressureCertifications (Preferred):ITIL, VCP, MCSE, or Security certifications