IT Help Desk - (First Line Support)

Provide technical support to users of IT services our corporateAssist users with problems related to computer and communications services, including operating systems, local area network (LAN) services, and various applications packagesGather data and perform diagnostic techniques to help identify solutions to problemsMonitor the resolution of users' problems; expedite problem resolution efforts and coordinate with vendors and other technicians to resolve problems with telecommunication services, computer hardware, software, and proceduresServe as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.Determine the exact nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) in order to provide or assist technicians, specialists, and users with solutions to problems, and if you can’t solve it escalate to second line supportCollect information from callers to be used in the troubleshooting and workstation and/or printer services.Performs other duties as assigned.

An Associate’s degree and 2+ years of relevant IT technical support experience are preferred.The candidate will possess COMPTIA A+ and MCSE windows server 2016 is preferredThe Ideal Candidate Should Be Familiar/have Experience With Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory.Systems and Security Center Configuration Manager (SCCM) is preferredLAN/WAN systems and the Process Data Acquisition and Recording systemsWorkstation image creation and image managementWorkstation roll-out and re-build, configurationMaintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.Strong interpersonal and IT troubleshooting skills.