Galaxy Furniture

Customer Service Representative / PR

Galaxy Furniture
📍 التجمع الخامس، مصر Full-Time 💼 Senior Level (6-8 yrs) 🕐 4mo ago
💰 8,000 - 12,000 EGP
👁️ 0 views
📋 0 applicants

Job Description

About the Role:We are looking for a proactive and detail-oriented Customer Service / PR Representative to manage client communication before and after delivery.

This role focuses on ensuring a smooth customer experience, confirming delivery details, and collecting feedback to improve our service and operations.

Key Responsibilities:Contact customers before delivery to confirm order details, timing, and readinessFollow up with customers after delivery to ensure satisfaction and proper installationHandle customer feedback, complaints, and issues professionallyTrack and document customer experience for each orderIdentify recurring problems and report them to management (delivery delays, damages, miscommunication, etc.)Coordinate with logistics, sales, and warehouse teams to resolve issues quicklyFollow up on website orders from confirmation stage until successful deliveryMaintain clear and organized communication records

Requirements:2–5 years of experience in customer service, PR, or client relationsStrong communication skills (Arabic & English preferred)Organized and detail-oriented with strong follow-up skillsAbility to handle customer complaints calmly and professionallyExperience in retail, e-commerce, or furniture industry is a plusGood knowledge of Odoo ERP is a plus

Requirements & Qualifications

Requirements:2–5 years of experience in customer service, PR, or client relationsStrong communication skills (Arabic & English preferred)Organized and detail-oriented with strong follow-up skillsAbility to handle customer complaints calmly and professionallyExperience in retail, e-commerce, or furniture industry is a plusGood knowledge of Odoo ERP is a plus

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service Representative / PR" at Galaxy Furniture located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates. Key details from listing: About the Role:We are looking for a proactive and detail-oriented Customer Service / PR Representative to manage client communication before and after…

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  1. Tailor your CV headline to match "Customer Service Representative / PR" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
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  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

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