Customer Service Manager at شركة رائدة

💰 30,000 - 35,000 EGP

👁️ 0 views

📋 0 applicants

Job Description

Maintain and operate the Customer Relationship Management (CRM) system.Develop and maintain a comprehensive customer database.Establish a customer feedback loop and a mechanism for resolving customer complaints.Introduce proactive customer service by anticipating potential issues and offering solutions before customers experience problems.Train, coach and upskill the team through enhance teams' skills, product knowledge, and empathy to improve service quality.Define and track key performance indicators (KPIs), monitor service performance, identify trends, and measure the impact of improvement initiatives.Gamify agent performance by motivating agents, fostering healthy competition, and recognizing outstanding contributions.

Manufacturing industry experience is a must, checmical or paint are preferable.Proven working experience as a Customer Service Manager, sales Manager or Assistant ManagerExperience in providing customer service supportExcellent knowledge of management methods and techniquesProficiency in EnglishWorking knowledge of customer service software, databases and toolsAwareness of the paints' industry latest technology trends and applicationsAbility to think strategically and to leadStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationBS degree in Business Administration or related fieldAbility to lead a large team, consists of 20 agents

Requirements & Qualifications

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service Manager" at شركة رائدة located in obour city on a Full-Time basis, suited for Senior Level candidates. Key details from listing: Maintain and operate the Customer Relationship Management (CRM) system.Develop and maintain a comprehensive customer database.Establish a customer feedback…

The TalentIT editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.

Application Tips

Tailor your CV headline to match "Customer Service Manager" and feature measurable achievements in the top third of your resume.
Customize your cover note for obour city: explain why this location and work arrangement suit your availability and how you add value to the team.
Highlight relevant practical experience, key responsibilities, and specific business impact.
Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
After applying, monitor your status from your dashboard and stay prepared for an interview invitation.