Call Center Supervisor at Al Mashreq Eye Center

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Job Description

Manage, train, and coach call center agents

Monitor KPIs: call handling time, first call resolution, customer satisfaction
Handle escalations and ensure service quality- *Analyze data and prepare reports for management to support decision-making and drive customer growth*

5-10 years in call centers, 2 year minimum in a supervisory role

Strong leadership, communication, and problem-solving skills
Proficient in CRM tools, MS Excel, and data analysis
Data-driven mindset

Requirements & Qualifications

5-10 years in call centers, 2 year minimum in a supervisory role

Strong leadership, communication, and problem-solving skills
Proficient in CRM tools, MS Excel, and data analysis
Data-driven mindset

TalentIT Analysis

Quick Role Summary

Opportunity as "Call Center Supervisor" at Al Mashreq Eye Center located in مصر الجديدة on a Full-Time basis, suited for Senior Level candidates. Key details from listing: Manage, train, and coach call center agents • Monitor KPIs: call handling time, first call resolution, customer satisfaction • Handle escalations and ensure…

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Application Tips

Tailor your CV headline to match "Call Center Supervisor" and feature measurable achievements in the top third of your resume.
Customize your cover note for مصر الجديدة: explain why this location and work arrangement suit your availability and how you add value to the team.
Highlight relevant practical experience, key responsibilities, and specific business impact.
Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

Updated CV in standard PDF format with a professional filename
Skills aligned with the stated role requirements
Availability for work in مصر الجديدة or remote if specified
Measurable achievement examples prepared for interview talking points
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