Call Center Agent

Answer incoming customer calls and respond to inquiries in a timely and professional manner.Identify customer needs and provide accurate information about products, services, and company policies.Resolve customer complaints and issues efficiently or escalate them to the appropriate department when necessary.Maintain detailed and accurate records of customer interactions in the CRM system.Achieve performance targets including service levels, customer satisfaction, call quality, and productivity metrics.Follow company procedures, scripts, and compliance requirements.Maintain confidentiality and security of customer information.

Bachelor’s degree or equivalent.1–3 years of experience in Customer Service or Call Center.Good communication and problem-solving skills.Good command of English.Customer-oriented with a professional attitude.Good computer skills and ability to use CRM systems.