Branch Manager (Female Only)

Operations Management

▪ Oversee all day-to-day branch operations ensuring smooth and efficient service delivery.

▪ Manage appointment scheduling, room utilization, and staff allocation to maximize capacity.

▪ Enforce all standard operating procedures (SOPs), hygiene protocols, and health & safety standards.

▪ Conduct regular branch audits and implement corrective actions when needed.

▪ Manage inventory of products and supplies; coordinate with suppliers and control wastage.

Team Leadership & HR

▪ Recruit, onboard, train, and develop all branch staff.

▪ Build a motivated, service-oriented team through coaching, feedback, and performance reviews.

▪ Set individual and team targets; monitor performance against KPIs on a regular basis.

▪ Handle scheduling, attendance, leaves, and conflict resolution.

▪ Identify skill gaps and coordinate training programs to elevate service quality.

Revenue & Financial Performance

▪ Drive branch revenue through service excellence, up-selling, and package sales.

▪ Monitor daily, weekly, and monthly revenue performance vs. targets.

▪ Manage operating costs including staff hours, product usage, and overhead expenses.

▪ Analyze P&L reports and implement strategies to improve profitability.

▪ Oversee cash management, POS reconciliation, and financial reporting.

Client Experience

▪ Ensure every client receives a premium, personalized experience from arrival to departure.

▪ Handle client complaints and escalations with professionalism and urgency.

▪ Implement feedback mechanisms (surveys, reviews) and act on insights.

▪ Build lasting client relationships to drive retention and word-of-mouth referrals.

▪ Monitor and respond to online reviews across all platforms (Google, social media).

Marketing & Retail Support

▪ Coordinate with the marketing team to execute local campaigns, promotions, and events.

▪ Drive retail product sales within the branch; train staff on consultative selling techniques.

▪ Manage branch social media presence and client communication where applicable.

▪ Monitor competitor activity and provide market intelligence to management.

Reporting & Compliance

▪ Prepare and submit regular performance reports to senior management.

▪ Ensure full compliance with labor laws, licensing requirements, and brand standards.

▪ Maintain accurate client records, treatment notes, and consent forms.

▪ Support internal audits and inspections as required.