Technical Support Engineer

Troubleshooting and Support:Diagnose and resolve technical issues related to software, hardware, and network connectivity.

System and Application Testing:Perform routine testing and evaluation of systems and applications to ensure proper functionality, identify potential issues, and improve overall operational efficiency.

Customer Interaction:Respond to customer inquiries via phone, email, chat, or remote access tools, providing step-by-step solutions while maintaining a positive and professional demeanor.

Technical Documentation:Document customer interactions, issues, and resolutions using help desk or ticketing systems.

Collaboration:Work closely with cross-functional teams to address escalated issues and contribute to product improvement initiatives.

Bachelor’s degree in Computer Science, Information Technology, or a related field.0-1 years of experience in technical support, preferably within ERP systems or enterprise software.Strong troubleshooting and problem-solving skills.Excellent verbal and written communication abilities.Ability to work effectively in an office-based, fast-paced environment.Familiarity with databases, networking, and operating systems.Customer-oriented mindset with a focus on delivering quality service.Ability to manage multiple tasks and prioritize effectively.Experience with ticketing systems and remote support tools.Willingness to continuously learn and adapt to new technologies.