Operational Specialist – Live Ops (B2B)

- Monitor live B2B orders and push warehouses to acknowledge & prep without delay- Call customers to confirm order details and delivery preferences- Track shipments against SLA (Cairo/Giza: 1-2 days | other governorates: 3-4 days)- Resolve courier issues — failed deliveries, address problems, delays- Coordinate with warehouse teams to unblock bottlenecks and drive process improvement

- 1-2 years in logistics, operations, or fulfilment coordination (e-commerce/FMCG a plus)- Thrives in a fast-paced, order-heavy environment- Sharp attention to detail — nothing falls through the cracks- Strong phone communicator with couriers, warehouses, and customers- Comfortable splitting time between office and warehouse floor- Nice to have: 3PL/courier experience in Egypt, last-mile delivery familiarity