B2B Customer Success & Onboarding - Part Time (Remote)

Role OverviewYou will be responsible for onboarding, supporting users, collecting feedback, and driving productadoption.

Key Responsibilities

• Follow up with incoming leads "No Cold Calls", through (Calls, WhatsApp, Messenger, forms)
• Onboard merchants and help them start using the platform
• Support users and solve issues
• Collect feedback, bugs, and feature requests
• Track and report insights to the team

Requirements

• Experience in SaaS sales or customer success
• Strong communication skills (Arabic + basic English)
• Organized and detail-oriented
• Comfortable using CRM/toolsBonus Skills
• Ecommerce or logistics experience
• Shopify/WooCommerce familiarity
• Experience with Egyptian online sellersWorking HoursFollow up with leads (Calls, WhatsApp, Messenger, forms)Part-time – 4 hours/day, Saturday to Thursday (12:00 PM - 04:00 PM)