Senior Sales Support Specialist

Job PurposeTo provide advanced support to the sales team by ensuring smooth sales operations, improving customer experience, and accelerating deal closure through coordination, analysis, and follow-up.

Key Responsibilities

1.

Sales Operations SupportPrepare, review, and manage quotations and contracts.Handle sales orders from initiation to delivery.Coordinate with internal departments (warehouse, finance, logistics).Ensure product availability and timely delivery.

2.

Customer Data ManagementMaintain and update customer records in CRM systems.Monitor customer accounts and follow up on inquiries.Handle customer complaints and ensure timely resolution.

3.

Reporting & AnalysisPrepare regular sales performance reports.Analyze sales data and provide actionable insights.Track sales targets and identify gaps or opportunities.

4.

Sales Team SupportAssist the sales team with presentations and client meetings.Support onboarding and training of new team members.Ensure alignment with sales strategies and processes.

5.

Process ImprovementIdentify opportunities to improve sales processes.Implement best practices to increase efficiency and reduce errors.

Bachelor’s degree in Business Administration, Marketing, or a related field.5 –7 years of experience in sales support or sales operations.Strong experience with CRM systems (e.g., Salesforce or similar).Advanced proficiency in Microsoft Excel.Strong analytical skills.