Senior – Helpdesk Support at Pharco Corporation

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Job Description

Job DescriptionThe Senior– Helpdesk Support provides advanced technical support to end-users and handles escalated issues that require deeper troubleshooting.

This role ensures efficient resolution of incidents, supports junior staff, and contributes to maintaining high service standards within the helpdesk function.

Job Specification

Education: Bachelor’s degree in IT, Computer Science, or related field
Experience: 2–4 years in helpdesk or IT support roles
Certifications (preferred): o ITIL Foundation o Microsoft endpoint or support-related certificationsTechnical Skills
Strong knowledge of: Windows OS, Office 365, and endpoint troubleshooting o User account management (Active Directory, permissions) o Basic networking (LAN/WAN, VPN, connectivity issues)
Experience with: o Ticketing systems and remote support tools o Software installation, patching, and endpoint securitySoft Skills
Analytical thinking and troubleshooting ability
Strong communication and user-handling skills
Ability to work under pressure and prioritize tasks
Team collaborationDuties
Resolve advanced user issues and escalations from junior staff
Assist in onboarding/offboarding processes (user setup, access)
Contribute to knowledge base and documentation
Coordinate with Lead and infrastructure teams when required Responsibilities
Ensure efficient resolution of incidents within SLA targets
Provide guidance and support to junior helpdesk staff
Maintain accurate documentation of issues and solutions
Support compliance with IT security and operational policies Contribute to improving helpdesk processes and workflows.

Requirements & Qualifications

Job Specification

Education: Bachelor’s degree in IT, Computer Science, or related field
Experience: 2–4 years in helpdesk or IT support roles
Certifications (preferred): o ITIL Foundation o Microsoft endpoint or support-related certificationsTechnical Skills
Strong knowledge of: Windows OS, Office 365, and endpoint troubleshooting o User account management (Active Directory, permissions) o Basic networking (LAN/WAN, VPN, connectivity issues)
Experience with: o Ticketing systems and remote support tools o Software installation, patching, and endpoint securitySoft Skills
Analytical thinking and troubleshooting ability
Strong communication and user-handling skills
Ability to work under pressure and prioritize tasks
Team collaborationDuties
Resolve advanced user issues and escalations from junior staff
Assist in onboarding/offboarding processes (user setup, access)
Contribute to knowledge base and documentation
Coordinate with Lead and infrastructure teams when required Responsibilities
Ensure efficient resolution of incidents within SLA targets
Provide guidance and support to junior helpdesk staff
Maintain accurate documentation of issues and solutions
Support compliance with IT security and operational policies Contribute to improving helpdesk processes and workflows.

TalentIT Analysis

Quick Role Summary

Opportunity as "Senior – Helpdesk Support" at Pharco Corporation located in ameria on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: Job DescriptionThe Senior– Helpdesk Support provides advanced technical support to end-users and handles escalated issues that require deeper troubleshooting.…

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Readiness Checklist

Updated CV in standard PDF format with a professional filename
Skills aligned with the stated role requirements
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3d ago

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