ERP Technical Support at Sinmar Soft

💰 10,000 - 15,000 EGP

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📋 0 applicants

Job Description

Experience as a technical support Specialist Experience in ERP (Account

Inventory )Experience in (MS SQL SERVER
MYSQL)

IS MUSTExperience IN WINDOWS SERVERRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives

Experience as a technical support Specialist Experience in (MS SQL SERVER

MYSQL)

IS MUST Experience IN WINDOWS SERVER Experience using help desk software and remote support tools.Understanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBSc in Information Technology or relevant diploma

Requirements & Qualifications

Experience as a technical support Specialist Experience in (MS SQL SERVER

MYSQL)

TalentIT Analysis

Quick Role Summary

Opportunity as "ERP Technical Support" at Sinmar Soft located in new nozha on a Full-Time basis, suited for Senior Level candidates. Key details from listing: Experience as a technical support Specialist Experience in ERP (Account • Inventory )Experience in (MS SQL SERVER • MYSQL) IS MUSTExperience IN WINDOWS…

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Tailor your CV headline to match "ERP Technical Support" and feature measurable achievements in the top third of your resume.
Customize your cover note for new nozha: explain why this location and work arrangement suit your availability and how you add value to the team.
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Readiness Checklist

Updated CV in standard PDF format with a professional filename
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