Customer Service Specialist

Handle customer inquiries and respond to customer requests professionally and efficiently.Follow up on customer orders and ensure timely processing and delivery.Record and update customer information, orders, and complaints in the system or tracking files.Handle customer complaints and resolve issues or escalate them to the relevant department when necessary.Coordinate with different departments, such as Sales, Warehouse, Accounting, and Logistics, to resolve customer issues.Follow up on order status and provide customers with regular updates.Conduct post-sales follow-up to ensure customer satisfaction.Prepare periodic reports on customer inquiries, complaints, and recurring issues.Maintain the confidentiality of customer information and data.Follow the company's customer service policies and procedures.Contribute to improving the overall customer experience and satisfaction

Bachelor's degree or equivalent higher education.2–4 years of experience in customer service or a customer-facing role, preferably in a commercial or trading company.Good knowledge of Microsoft Office, especially Excel.Experience using a CRM system is preferred.Excellent communication and interpersonal skills.Strong problem-solving and customer-handling skills.Ability to work under pressure.