Customer Service / Real Estate

ResponsibilitiesClient Communication: Respond to inquiries via phone, email, and chat, ensuring a courteous and empathetic approach.Contract & Account Management: Handle contract preparation processes, process client payments, and track the status of accounts.Issue Resolution: Clarify customer complaints, identify the cause, and implement efficient solutions to ensure satisfaction.After-Sales Support: Guide clients through the customer lifecycle, providing project updates, expected delivery dates, and handover documentation.CRM & Reporting: Maintain accurate and detailed records of customer interactions, profile changes, and daily activity reports.

Required Skills:Customer Care: Demonstrated ability to provide exceptional care and build rapport.Customer Service: A passion for delivering world-class service and exceeding expectations.Customer Support: Proven expertise in resolving customer issues efficiently and effectively.Sales: Strong aptitude for identifying customer needs and driving successful sales outcomes.Communication: Outstanding verbal and written communication skills.Problem-Solving: A keen ability to analyze situations and provide practical solutions.Conflict Resolution: Skilled in de-escalating tense situations and achieving positive resolutions.Active Listening: Excellent ability to understand and respond to customer concerns.CRM Software: Familiarity with customer relationship management tools.Product Knowledge: Eagerness to learn and master product and service details.Time Management: Ability to prioritize tasks and manage a busy workload effectively.Experience Requirements:A minimum of 3-7 years of experience in real estate companies IS A MUST and as customer-facing role, demonstrating a solid history of success in customer service, support, or sales.