EBSS - Elite Business Solution Service

Customer Service Manager

EBSS - Elite Business Solution Service
📍 طنطا، مصر Full-Time 💼 Senior Level (6-8 yrs) 🕐 1mo ago
👁️ 0 views
📋 0 applicants

Job Description

Key ResponsibilitiesManage and oversee the daily operations of the Customer Service team.Monitor team performance and ensure service KPIs are achieved.Handle escalated customer complaints and provide effective solutions.Train, coach, and motivate customer service representatives.Develop and implement customer service policies and procedures.Prepare performance reports and recommend process improvements.Collaborate with other departments to enhance the customer experience.Ensure a professional and customer-focused work environment.

RequirementsBachelor's degree in Business Administration or a related field.Minimum 7 years of experience in Customer Service.Previous experience as a Customer Service Manager is required.Strong leadership and team management skills.Excellent communication, problem-solving, and interpersonal skills.Good organizational and reporting skills.Residents of Tanta only.LocationTanta, Egypt

Requirements & Qualifications

RequirementsBachelor's degree in Business Administration or a related field.Minimum 7 years of experience in Customer Service.Previous experience as a Customer Service Manager is required.Strong leadership and team management skills.Excellent communication, problem-solving, and interpersonal skills.Good organizational and reporting skills.Residents of Tanta only.LocationTanta, Egypt

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service Manager" at EBSS - Elite Business Solution Service located in طنطا on a Full-Time basis, suited for Senior Level candidates. Key details from listing: Key ResponsibilitiesManage and oversee the daily operations of the Customer Service team.Monitor team performance and ensure service KPIs are achieved.Handle…

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  1. Tailor your CV headline to match "Customer Service Manager" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for طنطا: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

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