Qmove

Customer Service Assistant

Qmove
📍 القاهرة، مصر Full-Time 💼 Fresh Graduate 🕐 1mo ago
💰 10,000 - 15,000 EGP
👁️ 0 views
📋 0 applicants

Job Description

Handle incoming customer inquiries via live chat in a professional and timely manner.Identify customer needs, troubleshoot issues, and provide accurate, effective solutions.Maintain comprehensive and up-to-date knowledge of our products and services.Record customer interactions and details of inquiries/complaints in our CRM system.Collaborate with internal teams to resolve complex customer issues.Follow up with customers to ensure their problems are completely resolved and they are satisfied.

Proven experience in a customer service or support role (1–2 years preferred).Excellent verbal and written communication skills in English.Strong active listening skills and empathy toward customer needs.Solid problem-solving abilities and a patience-first attitude.Proficiency with CRM systems (e.g., Salesforce, Zendesk) and MS Office/Google Workspace.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Requirements & Qualifications

Proven experience in a customer service or support role (1–2 years preferred).Excellent verbal and written communication skills in English.Strong active listening skills and empathy toward customer needs.Solid problem-solving abilities and a patience-first attitude.Proficiency with CRM systems (e.g., Salesforce, Zendesk) and MS Office/Google Workspace.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service Assistant" at Qmove located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: Handle incoming customer inquiries via live chat in a professional and timely manner.Identify customer needs, troubleshoot issues, and provide accurate,…

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Application Tips

  1. Tailor your CV headline to match "Customer Service Assistant" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in القاهرة or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • TalentIT candidate profile ready for application tracking
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