Customer Service & Admin Assistant at Rescounts

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Job Description

Answer incoming calls and respond to customer inquiries professionally and promptly
Reply to customer emails regarding orders, ticketing, refunds, and general inquiries
Escalate complex issues to the appropriate team member when needed
Maintain accurate records of customer interactions in our CRM/helpdesk system
Manage calendars, schedule meetings, and handle general correspondence
Assist with data entry, documentation, and internal record-keeping
Support day-to-day administrative needs across the team
Research and identify potential theatre venues in cities where Eveenty has upcoming events
Gather key venue details (capacity, availability, location, contact information, pricing) to support the events team's planning
Maintain an organized, up-to-date database of researched venues across cities

Requirements & Qualifications

2–3 years of experiencein customer service, administrative support, or a similar role
Good command of English— both written and verbal — required for handling calls, emails, and venue outreach
Strong communication and organizational skills
Comfortable multitasking across customer support, admin work, and research tasks
Detail-oriented, with the ability to independently research and compile information
Comfortable using tools like Gmail/Outlook, Google Workspace, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)
Experience in events, ticketing, or entertainment industries is a plus

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Service & Admin Assistant" at Rescounts located in القاهرة on a Part-Time basis, suited for Fresh Graduate candidates. Key details from listing: • Answer incoming calls and respond to customer inquiries professionally and promptly • Reply to customer emails regarding orders, ticketing, refunds, and…

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