Karnak Group

Customer Experience Executive ( Real Estate )

Karnak Group
📍 الشيخ زايد، مصر Full-Time 💼 Fresh Graduate 🕐 3mo ago
👁️ 0 views
📋 0 applicants

Job Description

Focuses on mapping and optimizing the customer journey, ensuring a seamless experience from initial contact to post-purchase.Conduct all survey detractors’ call backs, handling and reporting on trends and common issues and closing feedback loop.Ensure satisfaction by closing feedback loop with all departments and raising a flag for all pending cases.Identify pain points and areas for improvement.Collaborate with other departments to enhance processes.Develop strategies for enhancing customer touchpoints.Implement and manage customer feedback mechanisms (surveys, focus groups, etc.).Analyze customer data to identify trends and insights.Provide daily, weekly & monthly reports on NPS calls and escalating any delays.Provide recommendations for service improvements.Work with other teams to ensure feedback is acted upon.Participate in individual and team training/meetings in order to ensure that knowledge is up to date

Bachelor’s Degree in Business Administration, or any related.Proficiency in Microsoft Office.From 1 to 3 years of Experience

Requirements & Qualifications

Bachelor’s Degree in Business Administration, or any related.Proficiency in Microsoft Office.From 1 to 3 years of Experience

TalentIT Analysis

Quick Role Summary

Opportunity as "Customer Experience Executive ( Real Estate )" at Karnak Group located in الشيخ زايد on a Full-Time basis, suited for Fresh Graduate candidates. Key details from listing: Focuses on mapping and optimizing the customer journey, ensuring a seamless experience from initial contact to post-purchase.Conduct all survey detractors’…

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Application Tips

  1. Tailor your CV headline to match "Customer Experience Executive ( Real Estate )" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for الشيخ زايد: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in الشيخ زايد or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • TalentIT candidate profile ready for application tracking
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