Contact Center Agent at Nile Air

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Job Description

Join Our Team as a Customer Support Agent at Nile Air!Location: Sheraton, Cairo, Egypt.

Are you passionate about delivering exceptional customer service and creating memorable experience?Nile Air, Egypt's leading private airline, is looking for motivated individuals to join our Customer Experience Department as a Contact Center Agent.

Qualifications:Relevant bachelor's degree.Minimum 2 years experience in contact center field, aviation or travel industry.Can handle non-voice channels like live chat and WhatsApp with agreed quality standards and SLA.Advanced Amadeus using skills with 2-years experience.Excellent knowledge of aviation products and technicalities.Ability to work in rotating shifts, including overnight shifts.Excellent English language communication skills Written/Spoken.Strong problem solving and stress management skills.Strong interpersonal and communication skills.Strong selling and customer service skills.

Requirements & Qualifications

TalentIT Analysis

Quick Role Summary

Opportunity as "Contact Center Agent" at Nile Air located in sheraton on a Full-Time basis, suited for Senior Level candidates. Key details from listing: Join Our Team as a Customer Support Agent at Nile Air!Location: Sheraton, Cairo, Egypt. Are you passionate about delivering exceptional customer service and…

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Tailor your CV headline to match "Contact Center Agent" and feature measurable achievements in the top third of your resume.
Customize your cover note for sheraton: explain why this location and work arrangement suit your availability and how you add value to the team.
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Readiness Checklist

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3d ago

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