Customer Operations Specialist

Assign Job Orders to Authorized Service CenterEnsure All Job Orders tickets closed as per Service Center criteria (Timing & Quality)Follow up unclosed Tickets and take corrective actions to meet Service Center KPI’s Prepare monthly financial reports for Authorized Service CenterEscalating complex problems to supervisors or other departments Following up with customers to ensure resolution

Bachelor’s degree in Business Administration, Management, or a related field.1-3 years of experience in customer operations, customer service, or a related role.Excellent verbal and written communication skills in both Arabic and English.Strong organizational and multitasking abilities with keen attention to detail.Demonstrated problem-solving skills and a proactive approach to addressing challenges.Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.Ability to work effectively in an office-based, fast-paced environment.Strong interpersonal skills and the ability to build rapport with customers and colleagues.Willingness to learn and adapt to new technologies and processes.Commitment to delivering high-quality service and maintaining customer satisfaction.