Technical Support Representative

Job OverviewWe’re looking for a tech-savvy, solutions-driven individual to join our growing Support Team.

This isn’t your typical high-pressure call center role—here, you’ll focus on real technical troubleshooting, working in a supportive, low-stress environment where your skills actually make an impact.If you enjoy analyzing issues, fixing systems, and thinking logically, you’ll feel right at home.

Key ResponsibilitiesTechnical Troubleshooting:Provide support for restaurant POS systems (tills), hardware devices (printers, kiosks), software issues, and basic network connectivity.Communication:Handle incoming calls and emails, ensuring timely and effective resolution of technical issues.System Maintenance:Monitor and ensure all systems and devices are operating efficiently for end users.Work Structure & EnvironmentRotational Shifts:Stable shift patterns rotating every 2–3 months.Supportive Environment:Focus on delivering quality support without aggressive KPIs or excessive micromanagement.Work-Life Balance:Flexible and understanding workplace culture.

Technical Mindset:understanding of how hardware, software, and networks interact.

Ability to troubleshoot and diagnose issues logically and efficiently.Language Skills:English proficiency at B2+ (Upper-Intermediate) level.

Must be able to communicate clearly and professionally with customers and internal teams.Experience:Mandatory: Previous experience in a call center environment.