Customer Service Representative - Italian Speaking

• Fluent, professional level verbal communication in both English and Italian.
• The ability to understand a range of Italian regional accents, particularly Southern Italian varieties (for example Sicilian, Neapolitan, and Calabrian influenced speech), as many patients are older, Italian-born speakers.
• A genuine understanding of what medical interpreting involves.

This can come from informal experience, such as interpreting for family members, rather than formal employment.

• Ability to interpret medical information accurately and completely in both languages.
• Willingness to complete a medical interpreting proficiency assessment as part of the selection process.
• Cultural responsiveness and comfort working within the US healthcare context.
• Strong professional reliability and sound judgement, with a customer service mindset.
• Comfort working with video conferencing platforms and adapting to new remote technology.
• Able to pass background and drug screening.
• A dedicated home workspace reserved for this role: a private, distraction-free room with a door that locks, where no one else can see your screen while you work, and wired high speed internet (no Wi-Fi, hotspot, satellite, or DSL).

This is not a typical work-from-anywhere remote role, given the confidential nature of the sessions.

• Comfortable being on camera for the majority of each shift.
• Based in Egypt, available to work remotely.
• Please note this role will require working evening and night shift hours, aligned with US Eastern Time (ET); exact schedule to be confirmed.
• Previous medical interpreting experience in a hospital, clinic, or healthcare setting.
• Formal medical interpreter training, or a related certificate or degree.
• Medical interpreter certification, such as CCHI’s CoreCHI credential.
• Experience interpreting over video or telephone platforms.
• Working knowledge of medical terminology in English and Italian.
• Is eager to learn and grow into a professional interpreting career, not just apply existing experience.
• Stays calm, composed, and professional under pressure, including in sensitive or emotional conversations.
• Takes feedback well and acts on it.
• Presents a professional, camera-ready image and shows up reliably for scheduled sessions.
• Has a genuine respect for patient confidentiality and dignity.
• Healthcare or clinical support roles.
• Customer service, call centre, or BPO environments with a high standard of professionalism.
• Language services, translation, or interpreting, whether formal or informal.