Collection Specialist

Respond to customer complaints and inquiries, and provide guidance and support as needed.Handling member complaints regarding billing errors or service disputes that are preventing payment.Negotiating and setting up installment plans for members with significant arrears, ensuring these plans comply with TMG’s internal policies.Preparing Reports and providing regular updates to the Line Manager.

Bachelor's degree is A MustFresh Graduates are most welcome to apply.Strong Proficiency in Microsoft Office (Excell

• Word
• Outlook…Strong numerical and analytical skills with attention to detailExcellent communication and interpersonal skills to interact with customersKnowledge of relevant laws, regulations, and best practices in collectionsProblem-solving skills and the ability to handle customer complaints effectivelyCommitment to providing high-quality customer service