IT Help Desk Specialist

Network management and database administration, Knowledge of network protocols (routing/switching), firewalls, and troubleshooting both wired and wireless connectivity.Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksProviding technical supportSetting up accounts for new usersRepairing and replacing equipment as necessary Strong knowledge of Windows OS, Microsoft 365, Active Directory.Experience with ITSM / Ticketing systems (e.g., ServiceDesk, ManageEngine, Jira, etc.).Knowledge of networking fundamentals.Experience in troubleshooting hardware, software, and user access issues.Understanding of ITIL concepts is preferred.Resolve basic issues such as:Login errorsOTP problemsMinor booking adjustmentsProfile updatesEscalate complex technical bugs to the App Development Company.

Bachelor’s degree in IT, Computer Science, or related field is a must1–2 years of experience in Help Desk / Technical Support / Customer Support is a mustStrong communication skills in Arabic and English