Account Manager

The Account Manager will be responsible for managing client relationships, understanding business needs, coordinating with internal teams, and ensuring smooth delivery of ERP/Odoo solutions.The role acts as the main point of contact between clients and VTS, ensuring high levels of customer satisfaction while identifying opportunities for account growth and additional services.Location: New DamiettaWork Type: On-siteEmployment Type: Full-timeExperience: 2+ years

Key Responsibilities:Client Relationship Management:

• Manage and maintain strong relationships with assigned business clients
• Act as the main point of contact between clients and VTS internal teams
• Ensure client satisfaction through continuous follow-up and professional communication
• Handle client requests, updates, concerns, and escalations in a timely mannerAccount Growth & Business Opportunities:
• Identify upselling and cross-selling opportunities based on client needs
• Follow up on proposals, quotations, renewals, and additional service requests
• Support business growth by understanding client goals and suggesting suitable solutionsERP / Odoo Project Coordination:
• Understand clients’ business workflows, operational challenges, and system requirements
• Coordinate with implementation, functional, and development teams to ensure smooth project delivery
• Follow up with clients during and after project implementation
• Ensure clear communication between clients and internal teams throughout the project lifecycleReporting & Follow-up:
• Maintain accurate records of client interactions, updates, and account status
• Track client requests, follow-ups, and business opportunities using CRM or internal tracking tools
• Prepare regular updates on account progress, client feedback, and pending actions
• 2+ years of experience in Account Management, B2B Sales, Customer Success, or a related role
• Previous experience in ERP, software solutions, or Odoo is preferred
• Good understanding of business operations and client needs
• Strong communication, presentation, negotiation, and follow-up skills
• Ability to deal with business owners, managers, and decision-makers
• Organized, customer-focused, and able to manage multiple accounts
• Good English background
• Experience with real estate, manufacturing, retail, trading, or similar business sectors is a plus