Senior Quality Operations Specialist (First, Middle & Last Mile)

Role DescriptionInvestigate shipment damage, loss, and claims cases to identify root causes and ensure accountabilityConduct field audits across branches and hubs to ensure SOP complianceDeliver training sessions on safe handling, loading, and packaging standardsAnalyze claims trends and implement preventive actions to reduce damages and lossesReview liability cases and support continuous quality improvement initiatives

Qualifications3–5 years of experience in Logistics, Courier, E-commerce, QC, Claims, or Loss PreventionStrong understanding of Hub, Branch, and Last-Mile OperationsAdvanced Excel skills (Pivot Tables, VLOOKUP, Data Analysis)Strong communication, investigation, and training skillsGood English level and strong reporting abilities