- Visit sanitary ware shops, showrooms, and distributors according to the assigned territory and daily visit plan.
- Identify new customers and maintain accurate records for existing customers.
- Present the company’s products and brands, including specifications, approved prices, and promotions.
- Understand customer needs and work to increase sales volume and product range.
- Report competitor prices, new products, and market feedback to the Sales Manager.
- Receive customer orders and verify items, quantities, and prices before submission.
- Coordinate with the warehouse and delivery team to follow up on order preparation and delivery.
- Follow up on incomplete orders, returns, and customer complaints until they are resolved.
- Follow approved price lists, discounts, promotions, and sales policies.
Obtain approval before offering any exceptions.
- Check customer balances, credit limits, and overdue amounts before accepting new orders.
- Follow up on invoice, installment, and cheque due dates in coordination with the Accounts Receivable Accountant.
- Collect assigned payments and submit cash, cheques, and supporting documents in accordance with company procedures.
Issue an official receipt for every collection.
- Report overdue accounts, payment difficulties, and bounced cheques promptly.
- Obtain management approval before changing payment terms or extending credit.
- Record customer visits, outcomes, orders, and sales opportunities daily.
- Submit regular reports on sales, collections, new customers, inactive customers, and reasons for lost sales.
- Work toward assigned sales, collection, and territory coverage targets.
- Maintain professional relationships with customers and comply with company policies and visit schedules.