First Line Application Support Engineer (PACS Administrator)

Provide first-line technical support for PACS and enterprise imaging applications.Monitor system performance and respond promptly to incidents and alerts.Identify, validate, and document system issues before escalation.Escalate complex or unresolved issues to vendor support teams as required.Coordinate with vendor engineers to troubleshoot and resolve system problems.Assist hospital staff with application-related issues and workflow inquiries.Monitor and ensure connectivity between imaging modalities and PACS systems.Analyze system logs and perform basic network troubleshooting (e.g., ping, latency checks).Maintain accurate documentation of incidents, resolutions, and support activities.Support system performance monitoring and operational reporting.

Bachelor’s degree in Information Technology, Computer Science, or a related field.Familiarity with networking concepts (TCP/IP, connectivity troubleshooting).Strong problem-solving and analytical skills.Good communication skills with the ability to support non-technical users.Ability to work in a shift-based or on-call environment if required.